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ReCalibrate
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Terms

How booking, memberships, passes and guest passes work at ReCalibrate.

Last updated: 31 October 2026

1. About these terms

These terms apply to everything you book or buy with ReCalibrate, whether online, in the app or at the studio. ReCalibrate is run by Re:calibrate Ltd, Unit 9, Avon Close, The Granby, Weymouth DT4 9XB. You can contact us at hello@recalibratestudio.co.uk.

By booking or buying, you agree to these terms. Nothing in them affects your statutory rights.

2. Booking and cancelling classes

  • Classes are booked through our booking system. A place is only confirmed once it shows as booked.
  • You can cancel up to 24 hours before a class and the class is returned to your account.
  • If you cancel with less than 24 hours' notice, or don't attend, the class is charged in full. For passes and memberships the class is used, and for drop-ins the fee isn't refunded.
  • Please arrive a few minutes early. For safety, we can't admit anyone more than 5 minutes after a class has started, and the class is then charged in full.
  • If a class is full you can join its waitlist. If a place opens up you'll be booked in automatically and notified, and the usual cancellation window applies.

3. Tasters and introductory offers

  • Tasters and introductory offers are for people new to ReCalibrate, one per person.
  • Introductory offers must be used within 30 days of the first class booked.
  • They can't be transferred, extended or exchanged for cash.

4. Class packs

  • Each pack contains five classes of the type shown, to be used within six weeks of purchase.
  • Unused classes expire at the end of the six weeks and can't be refunded, extended or transferred.

5. Memberships

  • Every membership includes four classes a month of the type shown. Unused classes don't carry over, so use them within the month.
  • Members can book extra classes at member top-up rates.
  • Monthly: a 3-month minimum term, then rolling monthly. After the minimum term you can cancel with one month's notice.
  • Annual: a 12-month commitment, paid upfront or in 11 monthly payments (your 12th month is free). Annual memberships can't be cancelled early, except for medical reasons (with a doctor's note) or where the law requires.
  • Annual members can pause for up to 4 weeks a year for holidays or injury. The pause is added to the end of the membership. Please tell us at least 7 days in advance.
  • Annual prices are fixed for the 12 months. Monthly prices may change, with at least 30 days' notice.
  • Priority booking opens 7 days ahead for monthly members and 10 days ahead for annual members.
  • Memberships are personal and can't be shared or transferred.

6. Private sessions

  • One-to-one, duet and private group sessions are 50 minutes.
  • Packs of 4 must be used within 6 weeks, and packs of 8 within 12 weeks.
  • Private sessions can be cancelled or moved up to 24 hours before. Later than that, the session is charged in full.

7. Curated Experience

  • The Curated Experience starts with a one-to-one consultation with Hannah (£65). If you join within 14 days, the £65 comes off your first month.
  • Standing bookings are held for you each week. If you can't make one, please release it at least 24 hours before so another member can use it.
  • Pricing and term are agreed individually, and confirmed in writing before you join.

8. Founding membership

  • Founding membership is limited to twenty places.
  • A £25 deposit holds your place. It is credited to your first month when you start your membership. The deposit is refundable on request until 31 January 2027, or until your membership starts if that's sooner.
  • Founders choose a monthly or annual membership, and keep its benefits alongside their founder privileges.
  • Founder privileges last for as long as your membership continues without a break. They end if the membership is cancelled, and can't be transferred.

9. Guest passes

  • Annual members receive two guest passes a year. Founders receive their plan's allowance plus two a year.
  • One guest per member per class.
  • Guests must be new to ReCalibrate, and each guest can only come free once.
  • Spare places only. Guest passes can't be used for waitlists or full classes.
  • Book in advance, and the member must attend the same class.
  • The guest completes the health form and waiver before the class.
  • Guest passes have no cash value and can't be transferred. Unused passes don't carry over to the next year.
  • Founder perks, including guest passes, end if the membership is cancelled.

10. Referrals

  • A friend who books a taster through your personal referral link pays £10. Once they've booked, you receive £5 credit towards your first class.
  • Referral credit has no cash value and expires after 3 months.

11. Your health and safety

  • Everyone completes a health questionnaire and waiver before their first class.
  • Please tell your instructor before class about any injury, condition or pregnancy, and check with your GP if you're unsure whether exercise is right for you.
  • Hot classes take place in our infrared room at 38–45°C. Bring water, and step out at any time if you need to.
  • Follow your instructor's guidance on the equipment, and only use the apparatus during a class or session.
  • We are not responsible for personal belongings left in the studio.

12. Payments, refunds and your right to cancel

  • Prices are in pounds sterling and include VAT.
  • If you buy online, you have 14 days to change your mind and receive a refund, unless you've already started using what you bought. If you have, we'll deduct the value of what you've used.
  • Apart from this, purchases are non-refundable, except where we cancel something you've booked.

13. Changes

  • We may occasionally need to change the timetable, a class or an instructor. If we cancel a class, the class is returned to your account, or refunded for drop-ins.
  • We may update these terms. The current version is always on this page.